How to Block Your Fidelity Bank ATM Card: Quick Guide (2023) - TL Updates

How to Block Your Fidelity Bank ATM Card: Quick Guide (2023)

How to Block Your Fidelity Bank ATM Card: Discover the easy ways to block your Fidelity Bank ATM card using USSD, Mobile App, and Customer Support.

In today’s digital age, where financial transactions have become predominantly electronic, the security of your funds is paramount. Losing your ATM card can expose you to unauthorized access and potential financial losses. Fidelity Bank acknowledges the significance of safeguarding your financial assets, and in light of this, they offer multiple convenient methods to quickly block your ATM card. This comprehensive guide will walk you through the process of blocking your Fidelity Bank ATM card using three user-friendly approaches: USSD, the mobile app, and customer support. Our aim is to provide you with clear, step-by-step instructions that are easy to understand.

What We Covered

  • The Benefits of Blocking Your Fidelity Bank ATM Card
  • How to Block Your Fidelity Bank ATM Card Via USSD Code
  • How to Block Fidelity Bank ATM Card Using the Mobile App
  • How to Block Your Fidelity Bank ATM Card Via Customer Support
  • Frequently Asked Questions (FAQs)

The Importance of Blocking Your Fidelity Bank ATM Card

Imagine the distress of realizing your ATM card is missing, stolen, or compromised. Unauthorized transactions can lead to significant financial setbacks and disrupt your financial stability. Promptly blocking your Fidelity Bank ATM card is a proactive step that can help prevent unauthorized access and maintain control over your financial security.

How to Block Your Fidelity Bank ATM Card Using USSD Code

Blocking your Fidelity Bank ATM card through USSD is a straightforward process that can be completed with just a few simple steps:

Step 1: Dial the USSD Code

From the mobile number associated with your Fidelity Bank account, dial *770# and press the call button.

Step 2: Navigate the Menu

After dialling the USSD code, a menu will appear on your screen. Locate and select the option labeled “Card Control.”

Step 3: Choose to Block Card

Within the “Card Control” menu, you’ll find the option to “Block Card.” Select this option.

Step 4: Select the Card

If you have multiple cards linked to your Fidelity Bank account, choose the specific card you wish to block.

Step 5: Confirm the Action

Confirm your decision to block the card. The system will prompt you for confirmation before proceeding.

A shorter method is to dial the direct Fidelity Bank ATM card-blocking USSD, *770*911# and follow the prompts.

Also Check: Ways to Quickly Block Heritage Bank ATM Cards 

How to Block Fidelity Bank ATM Card Via the Mobile App

Fidelity Bank’s mobile app offers a user-friendly platform to manage various banking tasks, including blocking your ATM card. Here’s how to do it:

Step 1: Access the App

Log in to the Fidelity Bank mobile app using your provided username and password.

Step 2: Open the Menu

Within the app interface, locate the menu icon typically positioned at the top left corner.

Step 3: Select “Card Services”

From the menu options, choose “Card Services.”

Step 4: Choose the Card to Block

Identify and select the specific card you intend to block from the list of cards linked to your account.

Step 5: Activate the Block

Within the card details page, you’ll find an option to activate the “Block Card” feature. Toggle this option to block the card.

How to Block Your Fidelity Bank ATM Card Through Customer Support

If you encounter any challenges or prefer personalized assistance, Fidelity Bank’s customer support team is readily available to guide you through the process. Here’s how you can reach them:

  • Phone: Contact Fidelity Bank’s customer service using 0700 343 35489 (when calling from Nigeria) or 0908 798 9069 (when calling from abroad).
  • Social Media: Connect with Fidelity Bank via their official social media platforms, including Twitter, Facebook, and Instagram @fidelitybankplc. Send a direct message explaining your situation to receive assistance.
  • Email: If written communication is your preferred method, compose an email detailing your request to block your ATM card and send it to

Frequently Asked Questions (FAQs)

Here are answers to common questions you might have about blocking your Fidelity Bank ATM card:

Q1: Can I unblock my card after blocking it? A1: Yes, you can unblock your card by contacting Fidelity Bank’s customer support and following their provided instructions.

Q2: Is there a fee for blocking my card? A2: No, there is no fee associated with blocking your Fidelity Bank ATM card.

Q3: Do I need to visit the bank to unblock my card? A3: Yes, visiting the bank is necessary to complete the unblocking process for security reasons.

Q4: How quickly is my card blocked after using USSD? A4: Your card will be blocked almost immediately after confirming the action using USSD.

Q5: Can I continue using other banking services after blocking my card? A5: Absolutely, blocking your card does not impact your ability to use other banking services, including online and mobile banking.

Q6: What information do I need when contacting customer support? A6: Be prepared to provide your account details, card number, and personal identification information for verification purposes.

Q7: Is blocking my card reversible? A7: Yes, you can unblock your card by contacting customer support and following their instructions.

Q8: Are there specific hours for contacting customer support? A8: Fidelity Bank’s customer support operates during regular business hours, while their social media channels are accessible around the clock for assistance.

Q9: Will I receive confirmation after blocking my card? A9: Yes, you will receive a confirmation message once your Fidelity Bank ATM card has been successfully blocked.

Q10: Can I block my card while abroad? A10: Yes, you can use the USSD code or contact Fidelity Bank’s customer support to block your card, even if you’re abroad.


In an era of digital finance, ensuring the security of your financial assets is crucial. Fidelity Bank empowers you to safeguard your funds by providing intuitive methods to block your ATM card. Whether you opt for USSD, the mobile app, or customer support, these methods are designed to be straightforward and effective. Regardless of the approach you want to take, you can effortlessly follow these instructions on how to block your Fidelity Bank ATM card and ensure the protection of your finances.