How to Block Sterling Bank ATM Card and Account (2023) - TL Updates

How to Block Sterling Bank ATM Card and Account (2023)

How to Block Sterling Bank ATM Card: Learn how to secure your Sterling Bank account and ATM card swiftly with USSD codes and precautions. Prevent unauthorized access and scams by blocking your account using a simple USSD code or contacting customer care. Discover FAQs for clarity and peace of mind. Safeguard your finances effectively.

Losing your Sterling Bank ATM card or sensing potential unauthorized access to your account can be a source of anxiety. However, the good news is that you can take swift action to safeguard your funds and personal information. In this comprehensive guide, we will delve into the details of how to block your Sterling Bank account using USSD codes and other methods, ensuring the protection of your financial assets. Continue reading to find out How to block Sterling Bank ATM cards without any stress.

Why Block Your Sterling Bank ATM Card or Account?

The need to block your Sterling Bank account arises in several scenarios:

  • Theft or Loss: If your phone or ATM card has been stolen or misplaced, blocking your account prevents any unauthorized transactions.
  • Suspicion of Compromise: If you suspect that your account has been compromised due to suspicious activities, it’s crucial to take immediate action.
  • Disabling USSD Banking: In certain cases, you might decide to disable USSD banking on your phone for enhanced security.

Effective Methods to Block Your Sterling Bank Account

1. How to Block Sterling Bank ATM Card Using USSD Code *822*911#:

  • Start by dialling the USSD code, *822*911# from your mobile phone.
  • Follow the prompts that appear on your screen.
  • Input the phone number linked to your Sterling Bank account.
  • Choose the specific account you want to block and enter your 4-digit USSD PIN.
  • Once completed, you’ll receive a confirmation message indicating that your account has been successfully blocked.

2. How to Block Sterling Bank ATM Card from Another Phone:

  • If your phone is lost or stolen, use an alternate phone to dial *822*911#.
  • Follow the prompts and enter your registered phone number and USSD PIN.
  • This method is particularly effective in swiftly halting any unauthorized transactions.

3. How to Block Sterling Bank ATM Card Via Customer Care

  • Contact the Sterling Bank customer care team through various channels such as phone, social media, or email.
  • Request assistance in blocking your account.
  • Note: This method might take slightly longer than using the USSD code.

How to Stay Safe

1. Safeguard Your Information:

  • Ensure the utmost protection for your USSD PIN, ATM card details (including card number, expiry date, and CVV), as well as your ATM PIN.
  • Avoid sharing your PIN code with anyone, even if they claim to be from the bank.

2. Stay Cautious of Potential Scams:

  • Be aware that scammers could potentially block your account if they gain access to your account number, phone number, and USSD PIN.
  • Remember that Sterling Bank will never ask for your PIN code. Therefore, refrain from disclosing it to anyone.

3. Choose Official Communication Channels:

  • When reaching out to the customer care team, make sure to use official channels, including verified phone numbers, social media accounts, and the official email address.

Contacting Sterling Bank Customer Care:

1. Customer Care Number: +234 700 822 0000

2. Facebook: Sterling Bank Plc

3. Twitter: @Sterling_Banking

4. WhatsApp Number: +234 906 000 6449

5. Email:

6. In-Person Visit: You can also visit a Sterling Bank branch for assistance.

Frequently Asked Questions (FAQs) and Answers:

1. Can a scammer block my bank account?

  • Yes, if a scammer possesses your account number, phone number, and USSD PIN, they could potentially block your Sterling Bank account. This highlights the importance of safeguarding your information.

2. Is it safe to share my PIN with someone from the bank?

  • No, Sterling Bank will never request your PIN code. Avoid sharing your PIN with anyone, even if they claim to be from the bank.

3. How quickly does the USSD code block my account?

  • Using the USSD code 822911# is an expedient method. It automatically halts unauthorized transactions and secures your account.

4. What if I suspect compromise but my phone is safe?

  • If you suspect any unauthorized activities, it’s still advisable to follow the steps to block your account using the USSD code for added protection.

5. Can I block my account online?

  • Yes, you can reach out to Sterling Bank customer care through official channels. However, online blocking might take slightly longer than using the USSD code.

6. How soon can I unblock my account?

  • If you’ve blocked your account preventatively, you can reactivate it within 24 hours by visiting a Sterling Bank branch.

7. Can I apply for a new ATM card after blocking my account?

  • Yes, after blocking your account, you can visit a branch to apply for a new ATM card and resume convenient banking transactions.

8. What should I do if I lose my ATM card as well as my phone?

  • If both your ATM card and phone are lost, use another phone to dial 822911# to block your account and prevent unauthorized transactions.

9. How do I prevent future unauthorized access?

  • Regularly monitor your account activity, use strong passwords, and avoid sharing sensitive information to minimize the risk of unauthorized access.

10. Is blocking my account permanent?

  • You have the option to either temporarily or permanently block your account using the USSD code. The choice is yours based on your situation.


Taking prompt action to block your Sterling Bank account using the provided methods ensures the safety of your financial assets. By understanding the significance of securing your information and acting proactively, you can shield yourself from potential scams and unauthorized transactions. Following the precautions outlined in this guide, coupled with using the USSD code or contacting customer care, empowers you to maintain the integrity of your Sterling Bank account. Always remember that a swift response is pivotal in protecting your financial well-being.